Employee Services > Employees > Employee Assistance Program - EAP

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PENN’s Employee Assistance Program is a free, confidential, and vital professional resource to resolve employee-based behavioral health issues. With best-practice clinical roots, the EAP combines assessment, coordination and follow-up with direct access to world-class therapists and providers for short-term counseling. The program includes:

  • Employee and Manager Orientations
  • Ongoing communications
  • Toll-free 24-hour access to masters-level intake counselors
  • Face-to-face counseling for employees and their dependents
  • Follow-up and evaluation
  • Targeted wellness seminars
  • Educational resources for behavioral health issues

How to Access the EAP

The EAP is always just a call away. Twenty-four hours a day, seven days a week, we can be reached at 1-888-321-4433. A professional counselor is always available to speak to you.

Services Available

Employee assistance services are designed to help employees and their family members work through any and all personal problems – not just work-related issues. Depending on the individual needs, EAP initiatives are delivered in a variety of ways, including:

  • Telephone consultation with EAP staff
  • Face-to-face counseling with a licensed therapist
  • Referral into your mental health benefit to a psychiatrist
  • Referral into your mental health benefit to a higher level of care, such as inpatient or intensive outpatient treatment
  • Referral to an appropriate community resource
  • Referral to Work Life benefits, where available

Click here to view additional information:

What PENN Behavioral Health can do for Employees
Employee Orientation - EAP
Employee Orientation - EAP (with Script)

Satisfaction Survey

Please take a moment to complete the anonymous program assessment survey. Your feedback helps ensure we are meeting the needs of our clients.

Client Satisfaction Survey (EAP)
PBHCS Client Satisfaction Survey (CISM)

Thank you for your participation.

Privacy & Confidentiality

The success of any employee assistance program depends on building employee confidence and trust. Individual and family privacy and confidentiality are paramount to the PENN EAP. Our daily goal is to meet or exceed state and federal confidentiality requirements*.

Participation in the EAP will not jeopardize job security or opportunities for promotion. Only authorized PENN professionals have access to EAP records – they are not made part of the employer’s personnel files. Confidentiality has its limits in the behavioral health setting. Providers must take appropriate action if the participant is judged to be in imminent danger – or a potential threat to others.

To speak directly with a counselor, 24/7, call 1-888-321-4433